Mari Garcia

hi@marigarcia-ux.com |Linkedin | New York, NY

Strategic UX designer with 5+ years transforming complex financial systems into intuitive experiences. Proven track record leading cross-functional teams to deliver enterprise products that increased advisor productivity by improving workforce efficiency and engagement while reducing the error rate from 43% to less than 3%. Expert in bridging business objectives with user needs in regulated environments.

Senior UX Designer | MassMutual

August 2020 - Present

At MassMutual (a Springfield-based, $312 billion Insurance/FinService corporation), I’ve had the pleasure of designing enterprise tools for power users: insurance agents, and DTC customers. Trained in Agile methodologies, I am embedded within engineering squads, cross-functioned with researchers, and content designers, and presented design solutions that balance business and user needs.

Advisor onboarding experience

  • Achieved 89% user satisfaction score (up from 62%) and 25% increase in digital adoption among advisors

  • Conducted iterative user research and usability testing, enhancing user task completion rates by 82% and reducing support inquiries by 76%. 

  • Reduced customer support inquiries by 76% related to onboarding by redesigning the Financial Industry Regulatory Authority (FINRA) section, directly impacting operational efficiency and customer satisfaction.

  • Translated complex financial concepts, Financial Industry Regulatory Authority (FINRA) and Personal Sales Record, into intuitive user interfaces, contributing to a reported 89% improvement in user understanding and confidence during employment onboarding.

Wealth management dashboard

  • Led redesign of Wealth Management dashboard for 30,000+ customers, significantly improving user engagement and satisfaction scores by 43%

  • Contributed to a 83% increase in visits to Wealth management portal by optimizing key user flows and information architecture across Institutional Solutions.

Financial planning ecosystem platform

  • Collaborated with product management and engineering to launch a strategic, advisor-facing portal that serves as a central resource for financial advisors ahead of schedule, achieving 57% higher initial adoption.

  • Conducted usability testing with an average of 5 users per project, identifying and addressing at least 20 critical usability issues, and validating design solutions with data.

  • Partnered with data scientists to integrate behavioral economics principles into saving.

Strategic Leadership

  • Developed and iterated on design systems components, contributing to a 23% faster design implementation, leading to an increase of 71% consistent user experience across products.

  • Championed accessibility standards, achieving WCAG 2.1 AA compliance across all advisor-facing products.

UX Designer | DemocracyLab

July 2018 - July 2020

Design a simple, intuitive, and personalizable alerts system that connects volunteers with available projects on DemocracyLab.

  • Develop a deep understanding of the pain points, needs, wants and behaviors of the user

  • Create user-centered designs by considering market analysis, data, feedback, user research and technical constraints/opportunities

  • Proactively identify gaps in the current digital experience and lead the effort to develop solutions for continuous improvement

  • Contributing to the identification of current product enhancements and new offerings including development of strategy, design, deliverables, and final products

Skills

Design: Expert in User Research, User Flows, User Journeys, Service Design, Information Architecture, Wireframing, Mockups, Prototyping, Usability Testing, A/B Testing, Design Systems, Design Thinking, Sprint Methodology, Interaction Design, Visual Design, Specification Development

Accessibility: WCAG 2.2 & 3 Standards, Localization, Internationalization

Technical: HTML, CSS, Responsive Design, Developer Handoff

Domain expertise: Financial services, Enterprise B2B, Compliance & Regulatory Design, Multi-stakeholder Products

Tools

Figma 

Framer

Adobe XD

Confluence

Sketch 

InVision 

Basic HTML/CSS

Soft Skills

Cross-functional Collaboration, Agile Methodologies, Project Management, Stakeholder Management, Problem-Solving, Communication, Leadership

Education

C.U.N.Y

B.S. International Business

Certificate

Agile Transformation inc

My Resume